TEL: 01202 780 780
TRUSTED WITH PROPERTY SINCE 1845

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How Your Service Charge is Calculated

Under the terms of most Leases, we estimate at the beginning of each financial year the predicted total expenditure for the year. This estimate or budget is based on known expenditure from the previous year, quotes from contractors/insurers and/or our knowledge of the local market. The service charge demands for the year will be based on the budget –however, it is just an estimate and charges may be subject to adjustments after the end of the financial year.

Audited Accounts and AGM

At the end of the financial year, the accounts for your property will either be certified or audited by a qualified accountant. In the case of registered management companies, a Chartered Accountant will prepare accounts to submit to Companies House. This process ensures that accurate financial records are being maintained and that you are kept informed of the financial health. We usually hold a General Meeting or meeting of residents every year in order to present the accounts and discuss with residents the management of the block.

Levy

If during the year there is a shortage of funds either due to a budget overspend or an agreed special project then we will issue a ‘levy’ or additional service charge invoice to cover the shortfall. This will only be issued where it has been agreed with resident directors and is necessary for the proper management of the building.

Section 20 Works

Where the cost of repairs to the block would be greater than £250 per flat in any financial year, then the managing agent will consult with all residents by issuing two statutory notices. The first notice will detail the works to be undertaken and the second will detail the quotes for the work. In both cases you have the opportunity to comment on what is being proposed.

Subletting Your Flat

If you wish to sublet your flat then most leases state that you must first obtain the permission from the freeholder or managing agent. Such permission will only be granted on the condition that the subtenant agrees to comply with the general terms and regulations contained in the lease. Before subletting you should check with your building society or bank. If you wish to sublet your flat please click here and complete the online form.

Buildings Insurance and Insurance Claims

On most blocks of flats the buildings insurance is arranged by Rebbeck Brothers on behalf of the Management Company or freeholder. However, in some cases the freeholder may choose to have their own policy. The insurance policy (a summary of which is available for a small charge) generally covers the following risks:-

Fire, flood, storm, subsidence, vandalism, theft/break-in damage, escape of water, collision, third party and public liability (terms and conditions and exclusions may apply). The insurance does not cover the contents of each flat. When you think there is a claim to be made against the building insurance, please contact this office for further advice.

Service Charge Arrears

Where a leaseholder fails to pay their service charge or other charges in accordance with the terms of their lease, their account is said to be in arrears – on our statement a “dr” will show next to the figure outstanding. If leaseholders fail to pay their service charge then we, as managing agents, are unable to pay contractors to maintain the property – in certain circumstances services may have to be withdrawn until funds are available. Where leaseholders are in arrears we will issue two written warnings before obtaining the freeholder’s or resident director’s consent to refer the matter to solicitors for debt recovery through the Courts. In this case the leaseholder will incur additional charges. In certain circumstances an alternative approach such as application to forfeit the lease may be followed rather than a County Court Judgement.

Privacy Policy

As you may be aware the 25th May 2018 sees a new piece of legislation, the General Data Protection Regulation (GDPR) come into force. This changes the way in which companies collect, store and process your personal information.

To make things easier and more transparent for you, we have updated our Privacy Notice which explains in more detail what we do with your personal information, your rights relating to the information we hold about you and lessees at your property and how we use and protect it.

Click here to view our Privacy Notice.



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