TEL: 01202 780 780
TRUSTED WITH PROPERTY SINCE 1845

Health and Safety Update

November 25th, 2016

How we are trying to protect you and ourselves from fines and prosecution.

Over the last year we have been working hard to comply with the changes in health and safety regulations relating to maintenance and repair works (Construction Design and Management Regulations 2015).  Our commitment to safe working practices is to protect the interest of all parties involved – some clients have asked why not all managing agents are following the same rules, a few continue to instruct contractors themselves without our knowledge and some contractors feel we are being inflexible. With a team of safety inspectors roaming the area, all agents and contractors  should be following the same rules. The following incident report demonstrates what can happen……

This is a case that came to light in the courts just a few days ago. It involves an management company, a self-employed gardener doing roofing work and an elderly gentleman who sadly lost his life as a result of a fall from height through a sky-light. It is a good example of what can go wrong.

Roman Lodge Asset Management Limited in Congleton, failed to have adequate systems in place to ensure a competent roofer was appointed. Both the company and the property manager failed to adequately plan and supervise the work, due to their own lack of understanding of standards and the law relating to maintenance/repair works.

Roman Lodge Asset Management Ltd pleaded guilty to breaching Regulations and were fined £20,000 with £8,010.00 costs. Its director, pleaded guilty to breaching the Health and Safety at Work Act and was sentenced to four months imprisonment on each count (suspended for 12 months) and was ordered to pay £8,010.00 costs. The gardener who was instructed to do the roof repair, pleaded guilty to breaching  the Health and Safety at Work Act and was sentenced to six months imprisonment (suspended for 12 months) and was ordered to pay £8,610.47 costs.

http://press.hse.gov.uk/2016/three-fined-after-man-loses-life-due-to-fall-through-fragile-roof/

The simple and reasonable procedures  that we have put in place are designed to avoid this type of incident. Rebbeck Brothers have also retained the services of a health and safety consultant who is working with us to ensure safe working practices and on larger projects to undertake site inspections.  We are working in your best interest to protect your home and investment.

Apprentice Joins Rebbecks

August 11th, 2016

We are delighted that Georgina Leonard has joined us as Apprentice Property Administrator. Georgina will be with us for the next 12 months assisting in different areas of the business and we look forward to working with her.

IRPM Member Exam

July 26th, 2016

Here at Rebbeck Brothers we are dedicated to ensuring our staff receive regular training and progression in the property management sector. This ensures that our clients are receiving the highest possible standard of service. We are delighted to announce that both Marie Coles and Rosie-May Flamson are now Members of the IRPM. Having sat the Members Exam in London in May; both have successfully passed. Congratulations to Marie and Rosie!

New Staff

July 15th, 2016

In order to ensure that we continue to provide our clients with the best possible service, we have recruited two new members of the team. Kristina Kuprijanova who is AAT qualified, has joined our accounts department on a full time basis. She will be working with the rest of the team in dealing with all aspects of service charge and ground rent accounting. We have also recruited Judit Vagara who joins the property management team. Judit is an experienced property manager who has been working for a Salisbury based agent for the last 9 years. She is an Associate of the Institute of Residential Property Management (IRPM).

As well as these new recruits, we are also implementing changes for some of our existing team members. Following my appointment as Managing Director, Tina Stewart, who has been with Rebbecks for the last 13 years has been more involved in mentoring and overseeing the other property managers, as well as managing her own portfolio of properties. Whilst Tina’s role will not change, her title within the business will now be Head of Property Management.

With legal and regulations issues becoming a central part of the property management business, we have asked Rosie-May Flamson to step up to the role of Legal and Compliance Manager. In this role, Rosie, who has a law degree and is an Associate of the IRPM will take responsibility for the procedures in dealing with the changes of ownership of flats, assisting Anthony Mellery-Pratt with company secretarial duties and well as managing compliance with ARMA-Q and health and safety procedures and regulations. Rosie will also assist property managers in dealing with questions in relation to lease terms, as well as overseeing our web site and email newsletters. This appointment demonstrates Rebbeck Brothers commitment to the highest standards in all aspects of property management. In order to undertake this new role, Rosie will be reducing the number of blocks she manages with Judit taking over some of her portfolio.

The recruitment of Judit has also provided the opportunity to assign to her, a number of blocks that Tom Woodley has been managing. This will enable Tom to spend more time on business development and working with new clients. This is an exciting opportunity for Tom to help build on the reputation of Rebbeck Brothers as well as providing property management support at a senior level.

We hope that this keeps you updated and should you have any questions or concerns please do not hesitate to contact me.

Matthew Strong
Managing Director
01202 438 904

Office Opening Hours

May 13th, 2016

The office opening hours are Monday to Friday 9.15am to 5.00pm, please note we are closed between 12.30pm and 1.30pm daily

Customer Satisfaction Survey December 2015

March 4th, 2016

We are very grateful to those of you who replied to our on line customer survey back in December. As with any business, it is important that we get feedback from our customers and clients in order to monitor the service we provide and help identify areas where we can make it even better. We also use the results as part of our staff development programme to target any training needs. Of the 250 people who replied (response rate of around 18%)

• 86% recognised the knowledge and expertise of our property managers
• 80% considered our services satisfied their property management needs

As well as these basic statistics, the comments that people included in their replies have been very useful – whilst a majority found our team responsive to their questions or concerns, we recognise that it is important to continually monitor this and to improve response times. To help with this, we have already recruited another full time accounts administrator and are also taking on another property manager in March. We will continue to work to achieve our Key Performance Indicators (KPIs) by replying to telephone calls within 24 hours, emails within 48 hours and written correspondence within 5 days (all Monday to Friday)… but please remember that we are only human and at very busy times or when dealing with emergencies, we may have to prioritise our workload.

As I am sure you appreciate, with 2500 residents in 150 blocks, we do have to deal with difficult and sometimes confrontational situations. The members of our team also have to manage customer expectations and perceptions of what a property manager should be doing. In order to help with this, we are going to provide our team with additional support and training – this will include communicating on the telephone and through email (using www.canity.com) as well as group training in dealing with conflict.

We will undertake a further survey later in the year to assess the progress we have made. In the meantime, thank you for your support.

Pesticides and Herbicides Use

January 22nd, 2016

From 26 November 2015 anyone using pesticides and or herbicides (weed killer) must hold a certificate of competence awarded by a designated body demonstrating competence in their safe use as required by The Plant Protection Products (Sustainable Use) Regulations 2012. Furtehr details can be found at: http://www.legislation.gov.uk/uksi/2012/1657/pdfs/uksi_20121657_en.pdf

Rebbeck Brothers will be checking to ensure that where any contractor uses garden chemicals, they are certified to do so.

Holiday Opening Times and Emergency Contacts

December 8th, 2015

We would like to wish you a Merry Christmas and a Happy New Year  from all at Rebbeck Brothers 

In the event of an emergency over the holiday period please call one of the following numbers:

ABC (heating and plumbing) 07967 815 704

Active Drainage 01202 877318 (plumbing and drainage)

Beales Electrical (electrical, intercom, fire alarm and gates) 01202 209260

CAM Build (general building works) 07812 676109

In the case of fire – dial 999 and state clearly the name and address of the block

 For urgent works to lifts and other plant and machinery please refer to information that has been posted up on site or previously circulated to directors. Please note that contractors called over the holiday period will invoice a reasonable call out charge

Holiday Opening Hours

Rebbeck Brothers are closing at 1pm on Thursday 24th December. We are closed Friday 25th and Monday 28th December. The office is open as usual Tuesday 29th  and Wednesday 30th December but will close early at 1pm on Thursdays 31st December. We are closed Friday 1st January and then resume usual office hours Monday 4th January 2016.

Things to Know Before You Buy a Flat

November 23rd, 2015

The recent Competition and Markets Authority study of the residential leasehold sector gave rise to several recommendations, which were supported by the Government. These included the publication of an information sheet for prospective leaseholders, to help educate buyers about the nature of leasehold and the rights and obligations of leaseholders. Estate agents selling a leasehold property are obliged to provide the information to prospective purchasers.

ARMA was one of the stakeholder organisations involved in producing this information which is now available on the Leasehold Library section of the ARMA website. The sheet contains a link to a two-page document “Thinking of buying a flat”, which goes into more detail on the distinction between freehold and leasehold properties.

To download the one-page sheet, go to:

http://arma.org.uk/leasehold-library/document/things-to-know-before-you-buy-a-flat/pages/1

For the two-page sheet either click on the link in the one-page document or go to:

http://www.lease-advice.org/documents/Thinking-of-buying-a-flat.pdf

Rosie Passes the IRPM Exam

October 15th, 2015

We would like to congratulate Rosie-May Flamson on successfully passing the IRPM exam. She now becomes an Associate of the Institute of Residential Property Management. Membership of the IRPM ensures that our staff continue to maintain high standards and allows us to keep up to date with changes in the property management industry.


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